Refund policy

Effective date: September 16, 2026

Eligibility

We accept return or replacement requests only for items that arrive damaged, defective, or materially different from the item described in your order. We do not accept returns for a change of mind, preference, or items that are not eligible under this policy.

30-day request period

To be considered, contact us within 30 calendar days of delivery. Include your order number, a description of the issue, and clear photos or other reasonable evidence showing the damage, defect, or mismatch.

How to request help

Email support@cosnira.net or call +1 (479) 719-8539. Do not send an item back without written return instructions. If a return is required, we will provide the approved return instructions after reviewing your request.

Resolution and timing

After review, we may offer a replacement, refund, or another appropriate remedy where the request is eligible. Approved refunds are issued to the original payment method within 5 business days after approval or receipt of the approved return, as applicable. Your card issuer or payment provider may require additional time to post the credit.